We have in-house call center and we are capable of providing 24/7 customer support. We can accommodate all types of industries located in United Kingdom, United States of America (USA), New Zealand and Australia. Our system is customizable to provide services to all types and sizes of the business such as Ecommerce, Travel & Tourism, Hospitality, Healthcare, Advertising Agencies, Utilities and etc.

Benefits of Customer Service Support

Over the years, customer service have evolve from providing one channel with a specific timeframe for service hours to multi-faceted customer support. Now we have innovative technologies that we can utilize to provide real time solutions to customer concern. Through this development, businesses can capitalize on technology to be competitive. This is where outsourcing becomes necessity.

Our Approach to Customer Service Support

We at Datagen Facilities, OPC, have finest talents to do the customer service support 24/7. Datagen Facilities, OPC, is a reliable and IT ready Business Process Outsourcing organization. You can expect steadfast support regardless of the weather conditions as we have a solid business contingency plan. We uphold our business commitment to become reliable at all times. No matter what happen, we will not compromise our ability to support your business. Finally, we have dedicated agents available for the sole purpose of providing support to your business and these agents are easier to integrate with your internal team.

Datagen Facilities, OPC is now offering this service to its clients. As consumer become complex and demanding, Datagen understands the need of businesses to simultaneously adapt to these changes. Indeed, it is essential to capture real-time client inquiries and concerns. Volume of inquiries also plays a significant factor in any decision to outsource the customer service department of any organizations. Moreover, faster and easier flow of interaction becomes seamless between parties.

Benefits of B2B Email/Chat Support

In the past, outsourcing Email and Chat Support are just an option in customer service. Now, it has evolve to become a prime choice due to its benefits. Outsourcing the email/chat support is beneficial to businesses regardless of its size. It can present cost efficient solutions to the business as it allows company to control cost and focus their finances into other major investments needed for business expansion. There is no need to hire and train new employees as your outsourcing partner will handle all customer support workload. Ultimately, company can focus on their core competencies as a business.

Our Approach to Email/Chat Support

We at Datagen Facilities, OPC, we are committed to providing exceptional customer service to our customers. Every interactions with customers will give us opportunity to quickly provide quality resolution. We build automated response to repetitive inquiries. We adapt to the emerging market needs by creating a messaging interface that would support partners need.

How Datagen can Help

The emergence of Internet has brought instant gratification and ease in the modern way of communication. It revolutionized the business communication and transaction process. Chat and email become a trusted channel of communication. Datagen as your outsourcing partner, equipped its systems and processes to effectively manage chat and email support service. We have integrated our technologies to provide excellent customer experience. We have created guidelines for quality email interactions and established chat and email monitoring systems. We are ready to provide 24/7 chat and email support to regions such as Australia, New Zealand, United Kingdom and USA.

We find it important to provide different support tiers so that we can provide focus and quick solutions to customer concerns. We categorized each consumer concern into three (3) levels.

Benefits of Technical/IT Support

For companies that has large volume of technical calls every day, it is imperative to address all concerns real-time. Solving technical concerns are crucial in a day-to-day life of consumer.

Our Approach to Technical/IT Support

Datagen Facilities OPC we have access to elite technical manpower who are subject matter experts. You can tap us to be your outsourcing partner in providing technical solutions.

How Datagen can help

Datagen Facilities, OPC, is transparent, reliable and efficient outsourcing partner. We established systems and processes to effectively manage customer service support. We have integrated our technologies to provide excellent customer experience. We have created guidelines for quality customer interactions and established customer service monitoring systems. We are ready to provide 24/7 chat customer support to regions such as Australia, New Zealand, United Kingdom and USA.