Outbound Call Support
We employ a proactive approach in dealing with customers to strengthen customer relationships and improving the quality of customer experience. We maintain a consistent standard of customer service excellence.
Lead Generation
We have a systematic process of identifying a person's interests and behavior. We generate leads through surveys and we customized our survey to draw accurate information on the customer's behavior and demographics. Lead generation activities are managed by a dedicated and experienced team, focused on producing quality output for our partners and clients.
For over 14 years, we are continuously generating leads through survey by calling the potential donors charitable interest and potential support for good cause. We are an in-house call centers of these charitable institutions located in Australia and New Zealand.
We perform B2B and B2C Lead Generation campaigns. We initially started from charitable institutions and eventually evolve to capture commercial industries.
Datagen Facilities, OPC, adheres to Australian Communications and Media Authority (ACMA) rules and data collection registration that include Do Not Call Register Act of 2006 (DNCR) that aims to protect the privacy policy of the individual.
Benefits of B2B Lead Generation
B2B lead generation applies the principle of lead generation to businesses. Lead generation strategy is to capture contact information from interested parties and convert them to sale, as the ultimate goal. Lead generation partner has to understand the buyer's behavior to better shape their campaign. The process takes time as approval process within the organization takes time. However, once clients understand how organization work alongside with lead generation principles, return on investment is guaranteed.
Our Approach to lead generation
Datagen Facilities, OPC, is a BPO company specializes in charity call on behalf of Australia's largest charitable institutions. We two (2) ways of lead generation. First, is direct lead generation wherein we acquire information of potential donors through telephone survey and/or by participating in the promotions. Second, is indirect lead generation wherein sources can either be multi-media and/or from the list provided by charitable institutions.
Datagen Facilities, OPC, has various ways of protecting our donors personal information. We have created policies and procedures in order to secure these information and we have existing system in place that would prevent unauthorized access and use of the personal information.
We at Datagen Facilities, OPC, we ensure that we provide utmost care to our customers the best way possible. We use methodologies that are 100% ethical and compliant.
How Datagen can Help
We provide qualified leads based on parameters set by the client. We ensure that we understand client requirements, we utilize proprietary database to ensure that targeted individuals and/or businesses are tap and the lead target is achieved. We used methods that are 100% legal and compliant to the state requirements. We do our own due diligence of the leads we submit to our clients. Datagen databases are consistently updated to ensure that it captures the evolving markets and industries. We deliver viable results that ultimately transformed into Sales. Clients can entrust this tasks with us while focusing on their Sales acquisition. The expertise of our technical staff and proprietary systems and processes in placed are just some of our competitive strengths as a partner of choice in Business Process Outsourcing.
Outbound Telemarketing
It is a proactive marketing strategy wherein agent directly contact the customer to offer or sell products or services. The end-goal of this service is to boost the sales of a client. It is considered the most effective strategy for growing business. This service is focused on generating lead, called calling, and collecting consumer data. Telemarketing is flexible as it can be used by all industries from charitable institutions to Political candidates.
In the outbound initiatives three factors are crucial such as high contact rate, agent productivity and conversion rate.
B2B Telemarketing and B2C telemarketing
B2B refers to activity of calling businesses with the end goal of building business partnership. On the other hand, B2C deals with consumer who might show interests to products or services.
Laws on Telemarketing
There are laws that govern the Do Not Call Registry for several states. In Australia for example, the Do Not Call Registry (DNCR) Act of 2006, prohibits a telemarketer in making unsolicited telemarketing calls or sending unsolicited marketing faxes to numbers on the Do Not Call Register.
It is imperative that in conducting telemarketing, telemarketers comply with the requirement of the state to avoid sanction.
Our Approach to Outbound Telemarketing
Datagen Facilities OPC is ACMA compliant company that ensures that 100% of its methodologies used in telemarketing are compliant and ethical. We have our own calling database for New Zealand and Australia. Clients who wanted to explore this service can also take advantage of our agents experienced in performing this function.