For over 14 years, we are continuously generating leads through survey by calling the potential donors charitable interest and potential support for good cause. We are an in-house call centers of these charitable institutions located in Australia and New Zealand.

We perform B2B and B2C Lead Generation campaigns. We initially started from charitable institutions and eventually evolve to capture commercial industries.

Datagen Facilities, OPC, adheres to Australian Communications and Media Authority (ACMA) rules and data collection registration that include Do Not Call Register Act of 2006 (DNCR) that aims to protect the privacy policy of the individual.

Benefits of B2B Lead Generation

B2B lead generation applies the principle of lead generation to businesses. Lead generation strategy is to capture contact information from interested parties and convert them to sale, as the ultimate goal. Lead generation partner has to understand the buyer's behavior to better shape their campaign. The process takes time as approval process within the organization takes time. However, once clients understand how organization work alongside with lead generation principles, return on investment is guaranteed.

Our Approach to lead generation

Datagen Facilities, OPC, is a BPO company specializes in charity call on behalf of Australia's largest charitable institutions. We two (2) ways of lead generation. First, is direct lead generation wherein we acquire information of potential donors through telephone survey and/or by participating in the promotions. Second, is indirect lead generation wherein sources can either be multi-media and/or from the list provided by charitable institutions.

Datagen Facilities, OPC, has various ways of protecting our donors personal information. We have created policies and procedures in order to secure these information and we have existing system in place that would prevent unauthorized access and use of the personal information.

We at Datagen Facilities, OPC, we ensure that we provide utmost care to our customers the best way possible. We use methodologies that are 100% ethical and compliant.

How Datagen can Help

We provide qualified leads based on parameters set by the client. We ensure that we understand client requirements, we utilize proprietary database to ensure that targeted individuals and/or businesses are tap and the lead target is achieved. We used methods that are 100% legal and compliant to the state requirements. We do our own due diligence of the leads we submit to our clients. Datagen databases are consistently updated to ensure that it captures the evolving markets and industries. We deliver viable results that ultimately transformed into Sales. Clients can entrust this tasks with us while focusing on their Sales acquisition. The expertise of our technical staff and proprietary systems and processes in placed are just some of our competitive strengths as a partner of choice in Business Process Outsourcing.

We respond to customer inquiries and/or concerns promptly through email or chat. We develop a messaging interface that would support customer concerns and partners need.

Datagen Facilities, OPC is now offering this service to its clients. As consumer become complex and demanding, Datagen understands the need of businesses to simultaneously adapt to these changes. Indeed, it is essential to capture real-time client inquiries and concerns. Volume of inquiries also plays a significant factor in any decision to outsource the customer service department of any organizations. Moreover, faster and easier flow of interaction becomes seamless between parties.

Benefits of B2B Email/Chat Support

In the past, outsourcing Email and Chat Support are just an option in customer service. Now, it has evolve to become a prime choice due to its benefits. Outsourcing the email/chat support is beneficial to businesses regardless of its size. It can present cost efficient solutions to the business as it allows company to control cost and focus their finances into other major investments needed for business expansion. There is no need to hire and train new employees as your outsourcing partner will handle all customer support workload. Ultimately, company can focus on their core competencies as a business.

Our Approach to Email/Chat Support

We at Datagen Facilities, OPC, we are committed to providing exceptional customer service to our customers. Every interactions with customers will give us opportunity to quickly provide quality resolution. We build automated response to repetitive inquiries. We adapt to the emerging market needs by creating a messaging interface that would support partners need.

How Datagen can Help

The emergence of Internet has brought instant gratification and ease in the modern way of communication. It revolutionized the business communication and transaction process. Chat and email become a trusted channel of communication. Datagen as your outsourcing partner, equipped its systems and processes to effectively manage chat and email support service. We have integrated our technologies to provide excellent customer experience. We have created guidelines for quality email interactions and established chat and email monitoring systems. We are ready to provide 24/7 chat and email support to regions such as Australia, New Zealand, United Kingdom and USA.